These are difficult times for a lot of people. Layoffs, wage freezes, deficits, forced time off. We need to be sensitive to this, and how this challenging economy affects the life of each and every one of our patients.
However, our practice philosophies and our professional ethics do not change directions with the winds of the economy. Our “ship” sails to its destination regardless of the underlying currents. Yes, we must understand that there are people suffering under the current conditions, but we also should not “sell ourselves short”.
The Recession Mentality
Begins by consciously making the decision not to slip into a recession mentality. If your mindset is that times are terrible and people have no means to buy your dentistry, then without even knowing it, you will present only basic treatment and steer yourself away from offering finer elective dentistry. After all, “times are bad”. In this case, your reaction may be worse than the actual situation, or at least may make not only your patients’ but your own situation worsen.
The More Things Change...
However, if your mindset is that people will always pay for what they want, although fewer may choose elective dentistry, many still will. You will practice dentistry the way you always have - providing fine services in an ethical manner. Your patients do well with what they’ve chosen. So, do you. If you believe a recession is coming and that times will be tough, then they will be for you. You’ll change your successful behavior patterns and replace them with less resourceful ones. Your mindset becomes a self-fulfilling prophecy.
A New “To Do” List
Use downtime to improve yourself and your practice. Work on your systems: perhaps a better financial arrangement form, maybe a better communication system between providers and administrative, better treatment acceptance, and so on. Go to some C.E. Learn to do something that answers to your patients’ needs and 21st century expectations. Work on a better marketing plan. Expand your range of services. Build a better team. Take time to work on yourself. Find and commit to a workout schedule. Become more spiritual.
In other words, try to position yourself and your practice to come out the other end of this tunnel better, stronger, and ready to serve.
Take Another Look
Simply complaining doesn’t accomplish anything either. It’s an expression of ingratitude for the abundance provided by our Creator. It’s negative, often counterproductive, and generally is directed at people who can’t do anything about the situation anyway. It destroys hope.
I was sitting at lunch last week enjoying a bowl of soup. A gentleman next to me grabbed my attention since he was sitting at his empty table, alone, and wearing a snowmobile suit in a room full of people in coats and ties. A couple at a table next to him got up, leaving a partly empty bowl behind. He went over to their table, sat down, wiped off a spoon, and finished the soup.
A gentleman sat in my dental chair one day several months ago. He was sent to me through Project Homeless Connect and was somewhat mentally challenged. I sat him back in my chair and looked at his feet. He had his worn-out shoes on the wrong feet.
Find the Reason, Add the Rhyme
So even though times may be tough, count your blessings, be positive, stay the course, and as the poem instructs, never, ever quit.
You Mustn’t Quit
When things go wrong, as they sometimes will,
When the road you’re trudging seems all uphill,
When the funds are low and the debts are high
And you want to smile, but you have to sigh,
When care is pressing you down a bit,
Rest! If you must - but never quit.
Life is queer, with its twists and turns,
As every one of us sometimes learns,
And many a failure turns about
When he might have won if he’d stuck it out,
Stick to your task, though the pace seems slow -
You may succeed with one more blow.
Success is failure turned inside out -
The silver tint of the clouds of doubt -
And you never can tell how close you are,
It may be near when it seems afar;
So stick to the fight when you’re hardest hit -
It’s when things seem worst that you mustn’t quit **
Please email us at email@example.com or fax us at (612) 339-3618. We look forward to hearing from you not only regarding this article, but also if you have any ethical dilemnas you would like to present to the membership. Perhaps we can help you decide what to do.
* Dr. Chuchill is Chair of the Minnesota Dental Association's Committee on Ethics, Bylaws, and Constitution. He is a general dentist in private practice in Minneapolis, Minnesota.
** Quoted from The Book of Virtues, edited with commentary by William J. Bennett. New York; Simon & Schuster, 1993, page 536.