Conflict got you down? Is there a crisis, disagreement or transition in your office? Do you struggle managing patients and employees in emotional pain? If so, don’t miss this seminar! The Dental Mediator can help! This fast-paced discussion uses real-life scenarios and role playing as well as a step-by-step framework to work towards resolution of everyday office ordeals.
January 12, 2019
Dr. Kim Harms, and Ms. Hillary Becchetti, J.D.
About the Seminar
This seminar provides a great way to share ideas, meet with new and old friends and catch up with classmates. Improve communication skills and learn how to effectively manage disagreements with patients, partners, and team members. Develop a process for improving the management of clinical and administrative errors through a focus on verbal skill development. Learn how to accept appropriate responsibility, address concerns with empathy and provide resolution acceptable to both parties. Explore the principles of civil mediation which are designed to help those in conflict resolve their differences using a neutral party. Each attendee may also contact Pine Lake Law Firm for one hour of legal and conflict management consultation if they wish.
Best Western Plus St. Paul North/Shoreview
1000 Gramsie Road
Shoreview, MN 55126
8:30 a.m. Breakfast & Registration
9 a.m. to Noon – Seminar
3 Fundamental Credits